Providing quality customer care
At RadSource, we take your time very seriously.
That is why it is our priority to provide you with the support and answers you need with just one call. Our mission statement was specifically designed with your well being in mind, providing you with the quality customer care you need to keep your facility running efficiently while maximizing your uptime and minimizing frustrations.
The RadSource Difference: Customer Care Solutions
We are committed to the highest standard of excellence in quality customer care. By partnering with us for your facilities needs, you receive:
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Timely Response
Our friendly representatives are ready to answer your call and route you to the most experienced representative for all your needs. You can rest assured that we are available when you need us – 24 hours a day, 7 days a week, 365 days a year.
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Remote Support
If necessary, our IT specialists can remotely enter your imaging system through a secure and encrypted link to provide service and repairs. Don’t settle for less than the best. Get rock-solid peace of mind, knowing that we can have your facility up and running within a very short period of time.
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Essential Learning Experiences
We offer learning experiences to assist your facilities staff in becoming as efficient as possible. Our expert radiology sales and engineering team will train your staff in all necessary modalities, applications and safety procedures. When your team or a new hire needs additional training, we’re here to help.
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Accelerated On-Site Calls
If your problem cannot be fixed remotely, we can have a trained field service engineer to your location usually within 4 hours*. Our 70,000 square foot corporate office houses a large selection of new OEM and refurbished parts for a quick service turnaround time.
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Experienced Personnel
Time is money in your business and you need the best service engineers who have the ability to get your equipment back on-line fast. RadSource employs only the best field service engineers in the business. On-going training ensures that they stay up to date with the latest service skills necessary to repair your equipment competently and efficiently.
Our customer care solutions will make you feel at ease.
Please fill out the form below so we can help you find the right solution.